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Provence FAQs

Can I book online?

Click on the “Book Now!” button to see prices, availability and all the options for arrival and departure dates and length of stay (both weekly bookings and short breaks) without any commitment. Once you find what you want you can proceed with making a booking or can return to viewing the other cottages.

What dates is the swimming pool open?

The swimming pool is open from 1 April to 30 October.

Can I bring my pet?

We do not allow pets in any of our properties and therefore ask that you make alternative arrangements for your pets.

We have a baby, what do we need to bring with us?

We can supply a cot, high chair and stairgate free of charge. We do ask that you bring your own cot linen.

Are linen and towels included?

Yes, our prices include all linen, hand and bath towels, and tea towels in the kitchen. Please remember to take your own pool and beach towels.

Is electricity included?

Electricity, heating and firewood are fully inclusive from 1 May to 30 September. Outside these dates there are charges according to usage of logs and electricity by meter reading.

What deposit is required?

We require a 30% non refundable deposit payment to secure your booking. For Villa Charmante there is a £300 breakage deposit. All card payments are enabled for repeat payments of balances and/or security/breakage deposits or excessive cleaning and for those low season periods when fuel is paid for by holidaymakers.

How do I book?

You can book online by clicking on the "Book Now" button or selecting your chosen dates on our availability calendar. Or telephone Greg on +44 (0) 7739 905 600.

What payment methods do you take?

We accept payment by debit or credit card (visa and mastercard only). There are no additional fees for debit card payments, and just a 2% bank administration fee for credit card transactions.

When is the final rental balance required?

The final rental balance is due 12 weeks prior to your holiday and once we are in receipt of this payment we will send all key collection details, full directions etc to you.

What happens if I need to cancel my holiday?

Firstly, we strongly advise that you check you have an adequate travel insurance / holiday cancellation policy to cover against the need to cancel your holiday. There are lots of competitively priced policies available and we can supply further information upon request at the time of booking if you need to take up a policy. Deposit payments are non refundable. If you have no alternative but to cancel your holiday, we require written notification, either by post or email, of your request to cancel. As long as this written confirmation is received more than 12 weeks prior to the holiday date, you will not be required to pay the final rental balance. If written request to cancel is received within 12 weeks of the holiday date we require payment of the full balance.